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Forum Discussion

fergies's avatar
fergies
Aspirant
Jun 28, 2021

Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and process completes, still shows ver 1.1.00.38

Hi Help needed please, Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and the process completes, router restarts and connects to the internet, but the router still shows ver 1.1.00.38 when reconnect...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jun 30, 2021

Hi fergies,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with router. Please provide us the following information:

 

1. What is the model number of the router?

2. Where did you purchase the router?

 

Please DM us the serial number of the router.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

Oliver

Community Team

olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jul 01, 2021

Hi fergies,

 

Please DM us the serial number of the router.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team