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Forum Discussion

hartage's avatar
hartage
Aspirant
Jul 28, 2017
Solved

firmware V1.0.1.24_1.0.18 update

my router r6400 just got a new firmware update V1.0.1.24_1.0.18   yesterday.   Last night it's very first lockup that needed a hard reboot (power off/on) ever.     Being the first lockup ever means a...
Firmware
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 07, 2017

Hi hartage,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

  • hartage's avatar
    hartage
    Aspirant
    Aug 11, 2017

    Dexter,    Sorry for the late reply, been busy.    Yes the issue is still happening but it is now less often.   Before it will freeze 1 maybe 2 times a day in seemingly random times usually at night.   After doing a factory reset,   first backedup settings then factory reset, then backup restore.   After doing this the freezeup still happens but now once every couple of days.   This is a vast improvement over 2 times a day to once every couple of days but still not the same as before the upgrade when it was stable 24/7 and never locked up.

    • cescobar's avatar
      cescobar
      Aspirant
      Aug 11, 2017

      I encountered the following issues after upgrading to V1.0.1.24_1.0.18:

       

      1.  Slow WI-FI connection, to the point where at times it seemd to be crawling at a snail's pace.

      2.  VPN into my work's network slowed down considerably and this was over a wired connection.

      3.  Wired connections speed also slowed down significantly.

       

      For now, I have downgraded to an earlier version of the firmware and this seems to have improved my connection.  However, it is not as fast as it used to be before I upgraded to V1.0.1.24_1.0.18.  I noticed that the GUI Language version is still set to V1.0.1.24_2.1.38.1, is there any way to downgrade the GUI Languare version as well?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 17, 2017

      Hi hartage,

       

      Thank you for the update. You can also try re-flashing the firmware then reset the router. We recommend observing the connection without reconfiguring/restoring the router settings first.

       

      Regards,

       

      Dexter

      Community Team

      • hartage's avatar
        hartage
        Aspirant
        Aug 17, 2017

        Hi DexterJB,

         

        Since my last post saying it happens once every couple of days it has not frozen and I have not needed to power off/on the router.    If it does so again I will update here, but so far, maybe your suggestion of factory reset may have worked.   Thanks Dexter

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 17, 2017

      Hi cescobar,

       

      Please make sure that you have done a factory reset after updating the router's firmware.

       

      Regards,

       

      Dexter

      Community Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Aug 21, 2017

        Hi cescobar,

         

        Thank you for the update. Please keep us posted if the issue will persist.

         

        Regards,

         

        Dexter

        Community Team