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hartage's avatar
hartage
Aspirant
Jul 29, 2017
Solved

firmware V1.0.1.24_1.0.18 update

my router r6400 just got a new firmware update V1.0.1.24_1.0.18   yesterday.   Last night it's very first lockup that needed a hard reboot (power off/on) ever.     Being the first lockup ever means a...
Firmware
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 08, 2017

Hi hartage,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

hartage's avatar
hartage
Aspirant
Aug 11, 2017

Dexter,    Sorry for the late reply, been busy.    Yes the issue is still happening but it is now less often.   Before it will freeze 1 maybe 2 times a day in seemingly random times usually at night.   After doing a factory reset,   first backedup settings then factory reset, then backup restore.   After doing this the freezeup still happens but now once every couple of days.   This is a vast improvement over 2 times a day to once every couple of days but still not the same as before the upgrade when it was stable 24/7 and never locked up.

  • cescobar's avatar
    cescobar
    Aspirant
    Aug 11, 2017

    I encountered the following issues after upgrading to V1.0.1.24_1.0.18:

     

    1.  Slow WI-FI connection, to the point where at times it seemd to be crawling at a snail's pace.

    2.  VPN into my work's network slowed down considerably and this was over a wired connection.

    3.  Wired connections speed also slowed down significantly.

     

    For now, I have downgraded to an earlier version of the firmware and this seems to have improved my connection.  However, it is not as fast as it used to be before I upgraded to V1.0.1.24_1.0.18.  I noticed that the GUI Language version is still set to V1.0.1.24_2.1.38.1, is there any way to downgrade the GUI Languare version as well?

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 18, 2017

    Hi hartage,

     

    Thank you for the update. You can also try re-flashing the firmware then reset the router. We recommend observing the connection without reconfiguring/restoring the router settings first.

     

    Regards,

     

    Dexter

    Community Team

    • hartage's avatar
      hartage
      Aspirant
      Aug 18, 2017

      Hi DexterJB,

       

      Since my last post saying it happens once every couple of days it has not frozen and I have not needed to power off/on the router.    If it does so again I will update here, but so far, maybe your suggestion of factory reset may have worked.   Thanks Dexter

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 18, 2017

    Hi cescobar,

     

    Please make sure that you have done a factory reset after updating the router's firmware.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 21, 2017

      Hi cescobar,

       

      Thank you for the update. Please keep us posted if the issue will persist.

       

      Regards,

       

      Dexter

      Community Team

      • cescobar's avatar
        cescobar
        Aspirant
        Aug 22, 2017

        Hi Dexter,

         

        Sorry for the late response.

         

        I did reset after I upgraded the first time, but it did not help.  I even went back down to version R6400-V1.0.0.26_1.0.14 and upgraded up one version at a time from there every few days.

         

        I have stopped using the router since last week because the slowness became too much to ignore.  I decided to purchase a different one.

         

        Thanks for the help.