NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bbbbbobber's avatar
bbbbbobber
Aspirant
Nov 18, 2018
Solved

firmware version discrepancies

I'm logged on to the router, preparing to set up a VPN soon, and went to Advanced and the only version I can find is for Cable Information. It shows a version of V1.01.26. I'm hoping to get the route...
Firmware
  • michaelkenward's avatar
    michaelkenward
    Nov 18, 2018
    bbbbbobber wrote:

    so the R6220 that I have is both a modem and a router.

     

    In that case, it is not a R6220.

     

    R = Router

    C = Cable modem/router

    D = DSL modem/router

     

    You have a C6220

     

    There is support for this device at the end of this link:

     

    >>>C6220 | Product | Support | NETGEAR<<<

     

    You can ignore the firmware on this device. It is beyond your control.

     

    The 1.1.0.80 is for the R6220.

     

     

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 18, 2018
bbbbbobber wrote:

How can I set this up so that new versions upgrade automatically, if possible?

 

Not all routers support that.

 

I would point you at the support pages for your device, but I can see n o sign of the R6220v2. It may be a new version of the older R6220:

 

>>> R6220 | Product | Support | NETGEAR <<<

 

That shows the latest firmware as Firmware Version 1.1.0.80, but that probably will not work on the  R6220v2. Firmware does not transfer between firmware variants.

 

I have no idea where the V1.01.26, it is the wrong format for Netgear firmware. But what is this "cable information"?

bbbbbobber's avatar
bbbbbobber
Aspirant
Nov 18, 2018

Thanks for your help - it appears that I'm looking in the wrong place.

 

'Cable Information' is one of the four boxes that appear after I have logged in at routerlogin.com with 'admin' and my router's password.. Then I change from the 'Basic' tab to the 'Advanced' tab and a window of four boxes shows. They are identified left-to-right and top-to-bottom as 

Cable Information                          Internet Port

Wireless Settings (2.4GHZ)           Wireless Settings (5GHZ).

Within the Cable Information box, it shows:

Hardware Version 1.04

Firmware Version V1.01.26

Cable Modem Serial

Number

etc.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 18, 2018

    What is the modem in front of this router?

     

    My guess is that you have logged into that.

     

    If so, you may need to adjust your network settings so that you don't have two routers on the same local network..

    • bbbbbobber's avatar
      bbbbbobber
      Aspirant
      Nov 18, 2018

      Thanks again for your help. I have a solitary device for my internet connection. It's totally wireless (no firewire) to my desktop, my laptop and my iPhone. The user manual identifies it as AC1200 WiFi Cable Modem Router Model C6220. The version # appears in two places in Network Genie's display, once inside the Cable Information box, and again in the upper right corner of the display just beneath the 'LOGOUT' purple button it reads

      Firmware Version

      V1.01.26

      so the R6220 that I have is both a modem and a router.

      I may have erred when I identified my R6220 as V2, I cannot find that anywhere in my documentation.