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Forum Discussion
Solved
firmware version discrepancies
I'm logged on to the router, preparing to set up a VPN soon, and went to Advanced and the only version I can find is for Cable Information. It shows a version of V1.01.26. I'm hoping to get the route...
bbbbbobber wrote:
so the R6220 that I have is both a modem and a router.In that case, it is not a R6220.
R = Router
C = Cable modem/router
D = DSL modem/router
You have a C6220
There is support for this device at the end of this link:
>>>C6220 | Product | Support | NETGEAR<<<
You can ignore the firmware on this device. It is beyond your control.
The 1.1.0.80 is for the R6220.
Thanks for your help - it appears that I'm looking in the wrong place.
'Cable Information' is one of the four boxes that appear after I have logged in at routerlogin.com with 'admin' and my router's password.. Then I change from the 'Basic' tab to the 'Advanced' tab and a window of four boxes shows. They are identified left-to-right and top-to-bottom as
Cable Information Internet Port
Wireless Settings (2.4GHZ) Wireless Settings (5GHZ).
Within the Cable Information box, it shows:
Hardware Version 1.04
Firmware Version V1.01.26
Cable Modem Serial
Number
etc.
What is the modem in front of this router?
My guess is that you have logged into that.
If so, you may need to adjust your network settings so that you don't have two routers on the same local network..
Thanks again for your help. I have a solitary device for my internet connection. It's totally wireless (no firewire) to my desktop, my laptop and my iPhone. The user manual identifies it as AC1200 WiFi Cable Modem Router Model C6220. The version # appears in two places in Network Genie's display, once inside the Cable Information box, and again in the upper right corner of the display just beneath the 'LOGOUT' purple button it reads
Firmware Version
V1.01.26
so the R6220 that I have is both a modem and a router.
I may have erred when I identified my R6220 as V2, I cannot find that anywhere in my documentation.
Your device is a C6220 (a cable modem Internet <-> Ethernet/WiFi Router), not a R6220 (an Ethernet Internet <-> Ethernet/WiFi router)
C6220 – DOCSIS 3.0 High Speed WiFi Cable Modem Router - Downloads does show this:
"
- Firmware upgrades are pushed down by your ISP. For more information, please see our Knowledge Base .
"
bbbbbobber wrote:
so the R6220 that I have is both a modem and a router.In that case, it is not a R6220.
R = Router
C = Cable modem/router
D = DSL modem/router
You have a C6220
There is support for this device at the end of this link:
>>>C6220 | Product | Support | NETGEAR<<<
You can ignore the firmware on this device. It is beyond your control.
The 1.1.0.80 is for the R6220.
Thanks very much for your support. I just got to the same place. My bad for mis-identifying the model. It turns out that the ISP ships these down when necessary. It's just very challenging (obviously) to learn that when you're using the wrong model number. I'm straight now-thanks again and keep up your great support.
