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Forum Discussion
mrbones
Dec 04, 2017Aspirant
firmwarer wont update
Hey folks got a question from a non literate computer person. So i got an email from netgear saying my router needs a firmware update for security reason. So i followed the link to their page and cli...
- Dec 04, 2017
> When i downloaded the file from netgear i would double click and every
> time it said the file was corrupt and would not open.
Did "the file from netgear" have a name? Was it a ".zip" archive?
Zip archives have important data near the end of the archive. If the
file gets truncated during a file transfer, then you can get some kind
of corrupt-archive error message because those important data are
missing. The size of WNDR4500v3-V1.0.0.48.zip (as I fetched it) is
14286683 bytes, and the file I got was undamaged:
pro3$ unzip -t WNDR4500v3-V1.0.0.48.zip
Archive: WNDR4500v3-V1.0.0.48.zip
testing: WNDR4500v3-V1.0.0.48.img OK
testing: WNDR4500v3-V1.0.0.48_Release_Notes.html OK
No errors detected in compressed data of WNDR4500v3-V1.0.0.48.zip.
michaelkenward
Dec 04, 2017Guru - Experienced User
mrbones wrote:
So i followed the link to their page and clinked the link to the router log in entered my password it would not accept it tried a few times no luck.
Start with this:
If you cannot login to your router | Answer | NETGEAR Support
The file you download is a zipped file. This is a standard comprehension package. Windows and iOS can handle zipped files without any problems.
Either right click or double click the file and it should reveal its contents.
You need to sort out both issues: the login one and the "unpack" one.
Remember the password for the router's control is not the same as the wifi password. The defaults for both are on the back of the hardware.
If you are connecting to the router by wifi, do that before you try to login to the browser interface.
mrbones
Dec 04, 2017Aspirant
Thanks for the response michael. When i downloaded the file from netgear i would double click and every time it said the file was corrupt and would not open. When i tried logging in i tried the password on the back which is the one i use to connect my computer and iphone and i also tried my other password for my netgear account online neither one will work. Thanks again.
- antinodeDec 04, 2017Guru
> When i downloaded the file from netgear i would double click and every
> time it said the file was corrupt and would not open.
Did "the file from netgear" have a name? Was it a ".zip" archive?
Zip archives have important data near the end of the archive. If the
file gets truncated during a file transfer, then you can get some kind
of corrupt-archive error message because those important data are
missing. The size of WNDR4500v3-V1.0.0.48.zip (as I fetched it) is
14286683 bytes, and the file I got was undamaged:
pro3$ unzip -t WNDR4500v3-V1.0.0.48.zip
Archive: WNDR4500v3-V1.0.0.48.zip
testing: WNDR4500v3-V1.0.0.48.img OK
testing: WNDR4500v3-V1.0.0.48_Release_Notes.html OK
No errors detected in compressed data of WNDR4500v3-V1.0.0.48.zip.- mrbonesDec 05, 2017Aspirant
Thanks for the help antinode i finally got the update i was entering the wrong username. They zip file i got was 13kb and it said error file is corrupt could not mount. But i did get the update. Thanks again for taking time to help.
- michaelkenwardDec 05, 2017Guru - Experienced User
mrbones wrote:
When i tried logging in i tried the password on the back which is the one i use to connect my computer and iphone ...
That is the wifi password.
...i also tried my other password for my netgear account online neither one will work.That has nothing to do with access to the router's browser interface.
You need to follow the steps laid out in the release notes for your firmware:
WNDR4500v3 Firmware Version 1.0.0.48 | Answer | NETGEAR Support