NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Mercury_1's avatar
Mercury_1
Follower
May 15, 2018
Solved

Guest network

I'm trying to set up parental controls in my guest access, but every time I click on the parental controls tab I get a message about checking router firmware, then when I try the Router login I get a message indicating that the "Login failed. The router response timed out" how can I access the parental control setting?

  • Hi Mercury_1,

     

    Welcome to the community!

     

    1. Have you tried resetting your router?

    2. This link may help out.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi Mercury_1,

     

    Welcome to the community!

     

    1. Have you tried resetting your router?

    2. This link may help out.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi Mercury_1,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team