hi can someone help me to update the firmware of my c7000v2?

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Alfredo2020 wrote:

hi can someone help me updating the firmrware ?

 

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For the c7000v2? Afraid not. It is beyond your and Netgear's control. You'll have to talk to your Internet service provider.

What’s the latest firmware version of my NETGEAR cable modem or modem router? | Answer | NETGEAR Support

If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.

 

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Cable Modems & Routers

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.