NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Friedbones
Jun 23, 2017Guide
Important Security Update from NETGEAR: New Firmware Is Available for Your Product
I've been told by my isp that they push out firmware updates to their customers. Will the Netgear offering cause our isp connection to fail if the firmware does not match our isp's specs? Or is this...
- Jun 27, 2017
Hi Friedbones,
Firmware updates pushed out by your ISP is usually for the device/s (modem/modem-router) that they provide. The firmware update for your NETGEAR router should not affect your connection. We recommend proceeding with the update. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665Regards,
Dexter
Community Team
DexterJB
Jun 27, 2017NETGEAR Moderator
Hi Friedbones,
Firmware updates pushed out by your ISP is usually for the device/s (modem/modem-router) that they provide. The firmware update for your NETGEAR router should not affect your connection. We recommend proceeding with the update. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
Friedbones
Jul 08, 2017Guide
I see where someone else has been experiencing the exact same problem I have trying to update the Netgear Firmware. It would be nice to have a Netgear IT specialist get involved to help us fix this problem. When passwords are not accepted even after resetting....Netgear has a problem.
Because of this issue, you can bet I will NOT purchase any more Netgear products....and I shall happily advertise such to everyone who I speak with regarding the Netgear product failures.