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Forum Discussion
pbackstrom
Jan 22, 2024Aspirant
In loop trying to log on
When I try to log on, either with a one-time password or with my password, it says “Your router is registered to [my email, the same one as I’m trying to get on with]. Login using this account an...
- Jan 23, 2024
pbackstrom wrote:
Not sure. I'm supposed to be checking to see if the router is up to date per a security article.
The best way to check the firmware on your router is with a web browser and the graphical user interface (GUI).
How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support
You can see the firmware version there.
To see if it is latest check the support pages:
Support | NETGEAR
That page will have a library of firmware for your device.Then there is this:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
pbackstrom
Jan 22, 2024Aspirant
Hmm, can't replicate. Email is below. I did try resetting my password as well.
The main problem is I'm in Nighthawk, it shows a graph of my router plus Device Manager, Security, Internet Speed etc. I click Security and it takes me to the sign on screen that I keep looping back to. I push "Sign In," then "Sign into existing account," put my email and password in, and I'm back to the looping screen.
microchip8
Jan 22, 2024Master
So you're in the app and try to access Security? Which, if I recall, is about Armor/Bitdefender?
- pbackstromJan 22, 2024Aspirant
Not sure. I'm supposed to be checking to see if the router is up to date per a security article.
- michaelkenwardJan 23, 2024Guru - Experienced User
pbackstrom wrote:
Not sure. I'm supposed to be checking to see if the router is up to date per a security article.
The best way to check the firmware on your router is with a web browser and the graphical user interface (GUI).
How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support
You can see the firmware version there.
To see if it is latest check the support pages:
Support | NETGEAR
That page will have a library of firmware for your device.Then there is this:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support