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Forum Discussion
RyanJR
Apr 03, 2023Follower
Installed a new cable modem and now Router R6230 will not transmit internet via Wifi
Hello all - I bought a new ARRIS S33 modem and activated it. I have internet working via direct ethernet CAT5 cord to my PC, but my R6230 router will not transmit internet now. All of my devices ...
- Apr 04, 2023
What you should do is disconnect your pc from the modem.
The S33 has 2x ethernet ports but the vast majority of isp's only support 1 public ip address.
meaning only 1 device can be connected. And if the computer is working, the router won't be.
so disconnect the pc and power off the modem and the router. Leave them off for a couple minutes.
Then power on the modem and give it a couple minutes.
Then power on the router and attempt its internet setup.
don't connect anything other than the router to the s33.
plemans
Apr 04, 2023Guru - Experienced User
What you should do is disconnect your pc from the modem.
The S33 has 2x ethernet ports but the vast majority of isp's only support 1 public ip address.
meaning only 1 device can be connected. And if the computer is working, the router won't be.
so disconnect the pc and power off the modem and the router. Leave them off for a couple minutes.
Then power on the modem and give it a couple minutes.
Then power on the router and attempt its internet setup.
don't connect anything other than the router to the s33.