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advaait's avatar
advaait
Follower
Jul 12, 2018
Solved

Internet constantly auto disconnects after connecting any device

Hi all, I purchased a Netgear JR6150 Wireless Router two days ago, and since then whenever I connect any of my devices to it (especially my Dell 5559 Windows Laptop), after a while, the internet auto...
Installation
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Jul 18, 2018

    Hi advaait,

     

    Welcome to the community!

     

    1. What is the firmware version of the router?

    2. Have you tried changing the Ethernet cable that connects the modem to the router?

    3. Try doing a loop back test to make sure that the WAN port on the router is not broken. This link may help.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 18, 2018

Hi advaait,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Have you tried changing the Ethernet cable that connects the modem to the router?

3. Try doing a loop back test to make sure that the WAN port on the router is not broken. This link may help.

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 23, 2018

    Hi advaait,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team