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PeterH1976's avatar
PeterH1976
Aspirant
Jan 27, 2016
Solved

Internet LED amber and some devices work - others do not

Hi, I am trying to find a solution for a “Windows can't communicate with the device or resource (Primary DNS Server)" error. This somehow seems to be related to the Internet LED on my Netgear rout...
Troubleshooting
  • PeterH1976's avatar
    PeterH1976
    Feb 07, 2016

    Sorry for the delay but....

    I found the problem after many attempts, taking the router to a friend's house and trying it there etc.

    The unit was faulty! Now with a new router everything is back to normal and I am very grateful for your help and patience.

    Regards,

    Peter

Retired_Member's avatar
Retired_Member
Jan 27, 2016

push reset on router and power cycle modem

 

If you reply you might include the make and model of the modem and model # of the router

PeterH1976's avatar
PeterH1976
Aspirant
Jan 27, 2016

Hi,

Thank you for the response. I was at work when i wrote the post.

The router is a R6300 and the modem is the VirginMedia Super Hub which is also a Netgear product.

I tried the reset button and power cycling the modem but without any luck.

Thank you and all the best,

Peter