NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Internet randomly drops AC1200
Hello, I've been dealing with this problem for a while now and until then I've been just ignoring it but now it's really starting to get to me. As the title states, my internet connection randomly dr...
Oh my god I didn't even see that I put the wrong information I just looked at the box and the first thing I saw was what I put sorry about the little information I put I will update the post. I have a NETGEAR WAC104 running version V1.0.4.17. This router is connected as an extension from the main gateway which is an XFINITY TG4482A and is connected to the 2.5 gigabit port. Internet drops happens on both wired and wireless but on my phone it's just seen as the internet disconnected and on my computer which is connected to the extender with ethernet is seen as packet loss. When internet suddenly drops as far as I can remember the lights don't change they just flash rapidly like normal. That's all the information that I think I can provide. Again sorry for the little information.
LuizCruzz wrote:
I have a NETGEAR WAC104 running version V1.0.4.17. This router is connected as an extension from the main gateway which is an XFINITY TG4482A and is connected to the 2.5 gigabit port.
You have a "gateway" that already includes a router.
You have added to that the WAC104 which bills itself as a Wireless Access Point. As such it needs to be set up properly to work with the gateway.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.