NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
iPad: Unable to Connect wireless
I have been unable to connect to the internet since Sun. evening. We have Comcast as our internet provider. I only use the wireless for my iPad. In the past, I was able to turn the router off and ...
Thank you for helping me out with this problem. I decided to go to the Apple website and check out possible solutions even though I was able to connect my iPad to the wifi at work. They recommended doing a Network Reset on my iPad which I did. After that, I had no problem connecting to my router and to the internet. Not sure why, but it worked!
Is the Internet LED lit up on the front? Are all those lights green?
Can anything connect to the Internet? It seems not.
What happens when you try to connect?
Maybe the iPad needs a bit of tweaking. Sometimes it helps to tell it to forget a wifi connection and then to reconnect and fill in the appropriate password.
All the lights on the router on showing green except one that is blue. I'm not sure which one is the Internet LED. My ipad finally connected to Netgear, but I could not access the internet. Our PC is fine on the internet. I checked the program installed on the PC. It is all good except the Wifi Connection box. It says the status is Not Enabled. When I click on the box, it says, "Can not scan the wireless networks. Make sure your wireless adapter is turned on and is not disabled." I have no idea what that means. I then clicked on the tab that says WiFi Channel and it says, "This function is only available when your PC wireless adapter is enabled." Again, I am clueless. I do not know what a PC wireless adapter is or how to enable it.
I tried the suggestion of forgetting the network and then "re-finding" it, but that didn't work either. I took my iPad to work and was able to access our wifi at work, so I don't think it is the iPad.
Thanks in advance for anymore suggestions.
madge59 wrote:
All the lights on the router on showing green except one that is blue.
That means it is working as designed.
You can see what the lights mean from Figure 1 on page 2 of the Setup Manual:
madge59 wrote:
I checked the program installed on the PC. It is all good except the Wifi Connection box. It says the status is Not Enabled. When I click on the box, it says, "Can not scan the wireless networks. Make sure your wireless adapter is turned on and is not disabled."
It means that your PC doesn't have a wifi adapter, or you haven't turned it on. Not many desktop PCs come with wifi. The makers expected you to use a wired connection.
I agree that the iPad isn't likely to be the problem. But it was worth checking it.
Telling the iPad to forget the router is designed to remove the login information, just in case they have changed. So it would forget the password that goes with the network's SSID. (That's the NETGEAR09 that you see, something that you might like to change to a more useful name that no one else will use. That's a Netgear default that you may see all over the place.) Does the iPad ask for a password when you try to login to NETGEAR09?
It is likely that the wifi settings on the router need tweaking. If you look at the Setup Manual (see above), there is a section Troubleshooting Login Problems.
It seems that Apple – in its usual 'we know better than anyone else' mindset – does not allow you to use WPS (see page 22) to make a wifi connection.
michaelkenward wrote:
Does the iPad ask for a password when you try to login to NETGEAR09?
No, it doesn't ask for a password.
michaelkenward wrote:
It is likely that the wifi settings on the router need tweaking.
I read through the manual on troubleshooting, but a lot of it goes over my head. I'm not sure what I am looking for when you say the wifi settings on the router need tweaking.
Would it help to re-set the router back to the factory settings and start over?
Thank you for helping me out with this problem. I decided to go to the Apple website and check out possible solutions even though I was able to connect my iPad to the wifi at work. They recommended doing a Network Reset on my iPad which I did. After that, I had no problem connecting to my router and to the internet. Not sure why, but it worked!