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Forum Discussion
redbaron1234
Dec 07, 2016Aspirant
Is it Charter or is it Netgear?
Have Charter Spectrum and Netgear WNDR3400 router. Many years. Today tried accessing USPS site for tracking. Access denied. Tried accessing any USPS site. Access denied. Tried two computers and table...
- Dec 08, 2016
Elaine, thanks for your response. While I was waiting to see if someone had any thoughts about the situation and venting to myself a bit, I went into my router's admin page last night again to see if I could spot anything. I guess I was looking to see if I saw anything showing USPS domain was blocked. It wasn't. I noticed, though, under Block Sites that under Trusted IP addresses it was showing my LAN address. Changed it to my static Charter IP address (which is not default as Charter uses dynamic IP addresses), did not check off Allow trusted IP address to visit blocked sites, clicked apply, and tried to open USPS sites. It worked.
Frankly, I don't get it, but can now access USPS websites. Strangest thing, since only a single domain (of which I'm aware), but if I start experiencing other Access Denied messages from other domains, will dig into it some more.
ElaineM
Dec 08, 2016NETGEAR Employee Retired
Welcome to the community, redbaron1234
Compare the DNS addresses that you get when you bypass the router and when you include the router in your network setup.
That DNS address should be listed in the admin page of the router under Internet Port.
Try to power cycle by turning off the modem, router and computer.
If the same thing happens, see the link below.
- redbaron1234Dec 08, 2016Aspirant
Elaine, thanks for your response. While I was waiting to see if someone had any thoughts about the situation and venting to myself a bit, I went into my router's admin page last night again to see if I could spot anything. I guess I was looking to see if I saw anything showing USPS domain was blocked. It wasn't. I noticed, though, under Block Sites that under Trusted IP addresses it was showing my LAN address. Changed it to my static Charter IP address (which is not default as Charter uses dynamic IP addresses), did not check off Allow trusted IP address to visit blocked sites, clicked apply, and tried to open USPS sites. It worked.
Frankly, I don't get it, but can now access USPS websites. Strangest thing, since only a single domain (of which I'm aware), but if I start experiencing other Access Denied messages from other domains, will dig into it some more.
- ElaineMDec 08, 2016NETGEAR Employee Retired
That's really odd.
The checkbox for Allow trusted IP address is not even checked and it worked?
Really odd.
If you see additional things, let us know.
- TerrilpDec 08, 2016Aspirant
I think i'm having the same type of issue, only my problem is with Amazon. I also have Charter. If I restart my computer, I can usually access their site for a few minutes, and then I lose the connection. My Phone will not connect either if i'm using Wifi. Today I bypassed the router, and everything works just fine. I tried to follow the above instructions about the Trusted Ip but it did not work for me:( Super Frustrating, not sure why Only Amazon is affected by this. I've tried rebooting the router, turning everything off and then back on. I'm not sure who's problem this is, Charter's or the Router?
Thanks,
Terri