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Forum Discussion
redbaron1234
Dec 07, 2016Aspirant
Is it Charter or is it Netgear?
Have Charter Spectrum and Netgear WNDR3400 router. Many years. Today tried accessing USPS site for tracking. Access denied. Tried accessing any USPS site. Access denied. Tried two computers and table...
- Dec 08, 2016
Elaine, thanks for your response. While I was waiting to see if someone had any thoughts about the situation and venting to myself a bit, I went into my router's admin page last night again to see if I could spot anything. I guess I was looking to see if I saw anything showing USPS domain was blocked. It wasn't. I noticed, though, under Block Sites that under Trusted IP addresses it was showing my LAN address. Changed it to my static Charter IP address (which is not default as Charter uses dynamic IP addresses), did not check off Allow trusted IP address to visit blocked sites, clicked apply, and tried to open USPS sites. It worked.
Frankly, I don't get it, but can now access USPS websites. Strangest thing, since only a single domain (of which I'm aware), but if I start experiencing other Access Denied messages from other domains, will dig into it some more.
ElaineM
Dec 08, 2016NETGEAR Employee Retired
Welcome to the community, redbaron1234
Compare the DNS addresses that you get when you bypass the router and when you include the router in your network setup.
That DNS address should be listed in the admin page of the router under Internet Port.
Try to power cycle by turning off the modem, router and computer.
If the same thing happens, see the link below.