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Is my router going bad?
I am getting an organge light from my cable provided modem to my netgear router. Is the problem with the modem or my router? Thanks.
Turns out the modem needed to be replaced. Thanks for trying to help figure it out.
7 Replies
Tazzman1180 wrote:
I am getting an organge light from my cable provided modem to my netgear router. Is the problem with the modem or my router? Thanks.
We need more info to better assist you.
What modem is it? What light is orange? is it solid orange or flashing?
Router model and firmware? What are its led's doing?
The cable provided modem is Arris. The orange light is solid and goes from the Arris to the router. Not sure of the firmware. I can tell you that the dektop computer works off the same Arris modem and has internet connection.
If you look at the back, it'll have a model number. This helps a lot.
Again you say the light is orange and it goes from the arris to the router. Still not helpful. Is this the light on the back of the arris where the ethernet adapter plugs in or is this on the front where it should have power/upstream/downstream/ethernet.
What router model are you using. Again look on the back. Go to netgear.com/support and type in your model number. This'll take you to the downloads, manual, quick install guide. This will tell you have to check your firmware.
You haven't stated exactly what the problem is either. You can hook directly to the modem with the computer and it works. When you're hooked to the router it doesnt? What happens. What are the lights on the router doing? Be specific. which light (it'll list them in the manual), what color is the light, blinking/solid etc.
The more help and details you can give, the better I can assist you.
