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Forum Discussion
Laptop can’t see RBR750
One of my laptops doesn’t see the Wi-Fi provided by my Orbi router. Several other devices do see it and are operating fine. I may have disallowed the laptop to connect at one point by toggling it off ...
What wifi card is in the laptop?
What driver version is on the wifi card?
Card is Intel Dual Band Wireless AC 7260
Diver ver is 18.33.11.2
Thanks - sorry for slow response!
try updating the intel driver. They had issues with the 19 and lower versions.
https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260
Hi Plemans:
I updated to 21.10.1 and the laptop still doesnt see the Orbi. When I first got the Orbi a few months ago, I recall seeing a device connected that I didn't recognize and I somehow clicked on it and disallowed it to connect - this was using the Orbi app. Now I think the device I didn't recognize was actually my laptop and I've now managed to stop it from connecting. Does this make any sense to you? If my hunch is correct, how do I go back and reverse that setting? I don't see any sign of it currently on the app. Thanks.
Navigate to: Advanced -> Security -> Access Control
At the very bottom of the page expand View list of blocked devices not currently connected to the network
Does the blocked device show up there?
If the laptop can't see the ssid (name) broadcast at all, it usually isn't an issue of the router but of the wireless card.
If it can see it but not connect to it, then it can potentially be the router