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Solved
Latest update bug: R6400 Firmware DNS issue (V1.0.1.74_1.0.48)
This latest update broke DNS resolving, so it randomly cuts out and doesn't resolve anything. Random web pages will just error out. Connection to generic services won't work at all. More can be s...
It's apparent that since the DNS problem arose, subsequent and unrelated updates have made the router(s) even worse. In fact, I think Netgear is imploding as we speak.
“Way to go Disney! I have disabled automatic updates because the last update from Netgear slowed my router down so much. I had to downgrade to a much older version that did not include the armour guard application to get my full isp speed back. I am afraid that this new patch will come with the same application that I had to get rid of that slowed down my router. Maybe it is time for a new wifi 6 router from a different company.”
“the same issue with the 6400v2 downgraded the firmware which helped get more speed but ultimately bought a new router the Rax50 to keep up with the speeds much happier now.”
Source: PCMag comments / Netgear forum
I do however have a solution to my issue; I bought a non-Netgear branded router. Are you looking for a router with stability, performance and industry standard updates that don't break the the product altogether? Look no further.
- Enjoy ultrafast speeds up to the advertised data transfer and WiFi speed rates
- Guaranteed DNS functionality
- Don't include blueprints by Microsoft listing amateur router exploits
Buy anything but Netgear today. Special thanks to olympos1625 for logging in the forum every day and ignoring everyone while having the time to respond to new threads. I hope everyone else gets a working router sometime soon because this is verging on class action territory when the product isn't end of life. Oh, how the mighty fall.
HI NamelessPerson,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the router. May we know if you reset the router after updating the firmware to the latest version? If not, please do so and see if you still encounter the same issue. If still you are getting the same issue after resetting the router to factory default after updating the firmware, please DM us the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
I had the exact same problem as NamelessPerson.
And yes, I reset my router and that solved nothing except disrupted the home internet...I ended up reverting back to V1.0.1.68_1.0.43
And with that, the DNS resolving problem was resolved.
Please quickly fix the firmware so I can get whatever security issues were addressed.
Same issue. Breaking DNS in an firmware update is pretty facepalm Netgear. Be better!
dukdukgoos wrote:
Breaking DNS in an firmware update is pretty facepalm Netgear.
Breaking it is bad, but not detecting the bug before release, and then not responding when the problem comes up here, is even worse.
Meanwhile, roll back to the previous version.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
Downgrading to V1.0.1.68 and then resetting the router worked for me - someone else said that of V1.0.1.70. I am not going to trial updating again just to encounter the same problem (other people are using the network for important work). Please refer to the other comments in this thread and:
https://www.reddit.com/r/NETGEAR/comments/ozx8l7/netgear_r6400_dns_breaks_after_firmware_v10168/
https://www.reddit.com/r/NETGEAR/comments/p4uu3i/router_r6400v2_keeps_giving_me_page_cannot_be/
This is a firmware issue and we'd appreciate an update as to whether or not you intend on fixing it with a reasonable ETA.
Hi Guys,
Thank you for reaching out. Our Engineers are looking into this issue with the latest firmware and have provided us a beta firmware. Please DM us your registered email address so we can provide you this firmware and see if it fixes your issue.
Regards,
Oliver
Community Team
Nah, I'm good. I am already annoyed enough that this issue has persisted for so long, forcing me to spend a long time trying to figure out what was going on, then having to downgrade to an older firmware to resolve the issue.
Netgear can beta test the firmware yourselves. Once you guys confirm the issue is fixed and it's out of beta, I will happily use the new firmware.
Hi NamelessPerson,
Thank you for your response. We are sorry again for the inconvenience this has caused you. We have forwarded some users already to our Level 2 Support for further assistance. We will update you as soon as possible.
Regards,
Oliver
Community Team
