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Forum Discussion
NamelessPerson
Aug 09, 2021Star
Latest update bug: R6400 Firmware DNS issue (V1.0.1.74_1.0.48)
This latest update broke DNS resolving, so it randomly cuts out and doesn't resolve anything. Random web pages will just error out. Connection to generic services won't work at all. More can be s...
- Oct 25, 2021
It's apparent that since the DNS problem arose, subsequent and unrelated updates have made the router(s) even worse. In fact, I think Netgear is imploding as we speak.
“Way to go Disney! I have disabled automatic updates because the last update from Netgear slowed my router down so much. I had to downgrade to a much older version that did not include the armour guard application to get my full isp speed back. I am afraid that this new patch will come with the same application that I had to get rid of that slowed down my router. Maybe it is time for a new wifi 6 router from a different company.”
“the same issue with the 6400v2 downgraded the firmware which helped get more speed but ultimately bought a new router the Rax50 to keep up with the speeds much happier now.”
Source: PCMag comments / Netgear forum
I do however have a solution to my issue; I bought a non-Netgear branded router. Are you looking for a router with stability, performance and industry standard updates that don't break the the product altogether? Look no further.
- Enjoy ultrafast speeds up to the advertised data transfer and WiFi speed rates
- Guaranteed DNS functionality
- Don't include blueprints by Microsoft listing amateur router exploits
Buy anything but Netgear today. Special thanks to olympos1625 for logging in the forum every day and ignoring everyone while having the time to respond to new threads. I hope everyone else gets a working router sometime soon because this is verging on class action territory when the product isn't end of life. Oh, how the mighty fall.
NamelessPerson
Aug 15, 2021Star
Downgrading to V1.0.1.68 and then resetting the router worked for me - someone else said that of V1.0.1.70. I am not going to trial updating again just to encounter the same problem (other people are using the network for important work). Please refer to the other comments in this thread and:
https://www.reddit.com/r/NETGEAR/comments/ozx8l7/netgear_r6400_dns_breaks_after_firmware_v10168/
https://www.reddit.com/r/NETGEAR/comments/p4uu3i/router_r6400v2_keeps_giving_me_page_cannot_be/
This is a firmware issue and we'd appreciate an update as to whether or not you intend on fixing it with a reasonable ETA.
olympos1625
Sep 15, 2021NETGEAR Employee Retired
Hi Guys,
Thank you for reaching out. Our Engineers are looking into this issue with the latest firmware and have provided us a beta firmware. Please DM us your registered email address so we can provide you this firmware and see if it fixes your issue.
Regards,
Oliver
Community Team
- SimpleRobSep 15, 2021Guide
Nah, I'm good. I am already annoyed enough that this issue has persisted for so long, forcing me to spend a long time trying to figure out what was going on, then having to downgrade to an older firmware to resolve the issue.
Netgear can beta test the firmware yourselves. Once you guys confirm the issue is fixed and it's out of beta, I will happily use the new firmware.
- The_PCMavenSep 16, 2021Aspirant
I will wait until a fully tested version is out there... no way I'm going through the headaches again. My downgrade to V1.0.1.68_1.0.43 had been running PERFECTLY, without a single issue! The V1.0.1.74_1.0.48 was impossible to use with broken DNS.
- SimpleRobSep 27, 2021Guide
Any updates regarding when this will be out of beta?
olympos1625 wrote:Hi Guys,
Thank you for reaching out. Our Engineers are looking into this issue with the latest firmware and have provided us a beta firmware. Please DM us your registered email address so we can provide you this firmware and see if it fixes your issue.
Regards,
Oliver
Community Team
- robjakSep 28, 2021Luminary
The beta version works with no issues that i could find.
- olympos1625Oct 06, 2021NETGEAR Employee Retired
Thank you for the update robjak, did you update your support ticket?
- olympos1625Oct 07, 2021NETGEAR Employee Retired
Hi,
We do not have ETA when will the new firmware that fixes the current issue that you are having with the model R6400 but our Engineers are working on this one, expediting the fix.
Regards,
Oliver
Community Team
- NamelessPersonOct 15, 2021Star
olympos1625I have DM'd you my email as to test out this beta firmware. The more testers, the sooner it'll be released (if it works) I suppose.