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Forum Discussion
Location issues after moving (R6400v2)
I've recently moved from Oklahoma to Pennsylvania, and I've brought along the router I bought several years ago. Upon connecting it to my parent's modem, it helped a lot with net issues we were havin...
what modem/gateway is it connected to?
Did you ever factory reset the router and do a new install process on it when you moved it?
The modem is an Arris Touchstone CM8200. I'm unsure about the gateway. Since this device is on my parent's account, so I'd have to ask them for access to it.
For the reset and install, I did not, as I didn't realize that was something that had to be done! I simply plugged it in, updated the firmware, and we started using it.
It doesn't have to be done but is usually recommended when moving from one service to the next.
I'd try that first.
> [...] I've recently moved from Oklahoma to Pennsylvania, and I've
> brought along the router [...]The router has no idea where it is; that location information (right
or wrong) comes from other sources.https://community.netgear.com/t5/x/x/m-p/2079604#M148459
> From what I've read online, [...]
Thanks for the helpful links.
> I'd try that first.I'd expect that to make no difference. See "The router has no idea
where it is [...]", above.