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Forum Discussion
Mulkinsa95
May 08, 2021Aspirant
Location issues after moving (R6400v2)
I've recently moved from Oklahoma to Pennsylvania, and I've brought along the router I bought several years ago. Upon connecting it to my parent's modem, it helped a lot with net issues we were havin...
plemans
May 08, 2021Guru - Experienced User
what modem/gateway is it connected to?
Did you ever factory reset the router and do a new install process on it when you moved it?
Mulkinsa95
May 08, 2021Aspirant
The modem is an Arris Touchstone CM8200. I'm unsure about the gateway. Since this device is on my parent's account, so I'd have to ask them for access to it.
For the reset and install, I did not, as I didn't realize that was something that had to be done! I simply plugged it in, updated the firmware, and we started using it.