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Forum Discussion
Location issues after moving (R6400v2)
I've recently moved from Oklahoma to Pennsylvania, and I've brought along the router I bought several years ago. Upon connecting it to my parent's modem, it helped a lot with net issues we were havin...
what modem/gateway is it connected to?
Did you ever factory reset the router and do a new install process on it when you moved it?
The modem is an Arris Touchstone CM8200. I'm unsure about the gateway. Since this device is on my parent's account, so I'd have to ask them for access to it.
For the reset and install, I did not, as I didn't realize that was something that had to be done! I simply plugged it in, updated the firmware, and we started using it.
It doesn't have to be done but is usually recommended when moving from one service to the next.
I'd try that first.
> [...] I've recently moved from Oklahoma to Pennsylvania, and I've
> brought along the router [...]The router has no idea where it is; that location information (right
or wrong) comes from other sources.https://community.netgear.com/t5/x/x/m-p/2079604#M148459
> From what I've read online, [...]
Thanks for the helpful links.
> I'd try that first.I'd expect that to make no difference. See "The router has no idea
where it is [...]", above.plemans Thank you very much, I'll give that a try and see what happens!
If the router has no idea where it is and gets its information from other sources, then there's no source for the Oklahoma location to come from other than from the router itself. My parents never had any connections to Oklahoma until my router came into play. Their location services were correct before I added my router in, so I don't know where it's getting that location from other than simply having been bought and registered there when I got it. I didn't transfer my net here, I got rid of my original provider.
No links were provided as this issue was searched for over the course of several days, so no links were saved, and it often contained information that I didn't understand as, like I said, I'm not tech savvy, so I didn't deem it worth saving. Hence why I'm asking here, for proper clarification on my specific issue and hopefully gain some clear steps that I can follow and use to fix this issue.
Lastly, the link you sent wasn't very helpful. There isn't a solution in that forum for that question.