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Forum Discussion
khatinsek
Jun 20, 2022Follower
Locked out of my Netgear Router
Chrome typically saves my passwords, but for some reason it won't work for my router. The security questions aren't working either. I went to their website and you can only get support by registeri...
michaelkenward
Jun 21, 2022Guru - Experienced User
khatinsek wrote:
I went to their website and you can only get support by registering (apparently) or paying them $50, but it says I have already registered. I'm just trying to download the recent security update.
Whose website?
Avoid anything you find in a web search. It has a high probability of being a scam that has thing to do with Netgear and will ask you to pay for stuff you can get here for nothing.
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Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Look for the model number on the label on the device.
wcalifas
Jun 24, 2022Prodigy
Or you can do a hard reset by pressing the reset button for 30 seconds and then re doing your configuration for the router and your chosen settings and wifi name/ password and all the settings to log into your router.