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Forum Discussion
Solved
Lost internet
Two days ago I was exploring router settings, trying to better my slow 8 Mbps speed. I was in the QoS setup section, disabled WMM and attempted to enable QoS downstream. At some point, my internet co...
New router fixed it. Maybe next time I'll get some help.
I tried a chat session from work with Comcast, gave the relevant details about my issue and asked about assigning a different MAC (I asked which MAC was associated with my account) but instead of answering, they asked for the MAC address of my modem. Since I was at work, I couldn't give them that info and they said to try back when I could.
So just for kicks I went home an entered the modem's MAC in the router's UI, but no joy. Everything remains as it was. I am network illiterate and seriously need some help here.