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Solved
Model AC1900 Router - no wifi after power outage (internet ok)
I have a router that is just less than a year old (AC 1900). Last Friday there was a power outage in the neighborhood, a blown transformer. In tandem, we received notices that there was an internet...
Thank you.
I am not entirely sure what these terms mean but I'll try:
1. C7100V (hoping that's the model)
2. I'm on a Windows 10 PC
3. I have xfinity (home) internet
4. Yes that's correct - from my iphone I can see the (Netgear63) but it says "no internet connection". The router light looks fine and the diagnostics done by xfinity indicated everything was fine and signal strength (or speed?) was excellent
And again, my hardwired computer is running fine ...
1. what actual router do you have? AC1900 is a speed, not a model.
2. what firmware is on it?
3. what modem/gateway is it connected to?
4. Its still broadcasting wifi but giving you a "connected, no internet" notice? Is that correct?
Thank you.
I am not entirely sure what these terms mean but I'll try:
1. C7100V (hoping that's the model)
2. I'm on a Windows 10 PC
3. I have xfinity (home) internet
4. Yes that's correct - from my iphone I can see the (Netgear63) but it says "no internet connection". The router light looks fine and the diagnostics done by xfinity indicated everything was fine and signal strength (or speed?) was excellent
And again, my hardwired computer is running fine ...
thats a bit more challenge as its a modem/router combo device. And power surges can corrupt things.
What you can try.
1. try factory resetting it. Maybe a setting was corrupted in the surge. A factory reset can clear it out and potentially fix it.
2. if its a firmware corruption, thats harder as only the ISP can push the firmware to it. You can call them and see if they'll re-provision it as sometimes that'll reinstall firmware to it. If its a corrupt firmware issue, it might help
thank you immensely I will try that - appreciate your assistance!