NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
model R6400V2 wireless router cannot connect
This site is saying "invalid HTML removed from your post" which sounds like paranoia/incompetence/ passive-aggressive / Bad forum design. History/background/context: Windows 10 PC Absolu...
You wrote:
Formatting can cause problems and with your long novel anything could happen. 
Your ISP modem has a built in router and wifi. This would be a double NAT condition which isn't recommended for use with a external router like the R6400.
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
You may want to compare the R6400 to your ISP modem router and see if the R series router is really needed?
My response:
Thank you for your reply, it is appreciated.
I do not understand your reference to "formatting". To me, that is a term applied to setting up a hard drive. I also don't understand what you mean by the phrase "your long novel".
Hopefull this was not meant as an insult towards my effort to save time by providing as much detail about the problem up front, to avoid wasted time with back and forth questioning.
Most of your suggestions I do not have the skill or knowledge to follow, but I will make an attempt, and report back here.
I don't know how to do any of the things you suggest, and the links lead to pages that are totally confusing.
bearcat22 wrote:
I don't know how to do any of the things you suggest, and the links lead to pages that are totally confusing.
The confusion starts on your first very long message.
For example, it says:
"when originally purchased, I believed the computer had a wifi router built in.
It certainly has antennas sticking out of the back of it."
Computers do't have routers built in. The antennae sticking out of the back are probabky for the PC to make a wifi connection to your router. How you do that is down to understanding how Windows connects to a network.
Most of your first message has nothing to do with your network.
You refer to "screenshots". I see none.
Get back to basics. What matters is the stuff on your network and hows you set it up.
You say you have a ARRIS SURFboard SBG10. That is a cable modem/router.
If you add to this the R6400v2.
This means that you have got two routers on your network.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router.General FAQs: SBG10: Bridge Mode Setup – undefined
Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR SupportAll of this really just repeats the advice that FURRYe38 has offered. There really isn't much more to say. I have just added a few extra details and tried to simplify the format to make it easier to read.
Sadly, you may have to do a bit of homework if you want to get around your confusion.
You say you see no screen shots. That is because you do not read carefully enough.
AS ALREADY STATED:.
The shots are numbered as best I could in the order I took the steps. The screen shots can be seen on the site Bleeping Computer under the title "Cannot Put Up My Topic"
bearcat22 wrote:
You say you see no screen shots. That is because you do not read carefully enough.
You expect people to dive off to a possibly dodgy website because you find it hard to explain yourself?
We are supposed to read >1500 words that ramble all over the place?
Someone who thinks that the only meaning of the word "format" is about hard disks is going to have a hard time.
FURRYe38 has offered pointers. YOU HAVE TWO ROUTERS ON YOUR NETWORK. That you cannot follow them is not down to those explanations. They have bailed out many other people who turn up here with problems.
The idea that anyone here should watch a YouTube video is strange. Most people find it easy enough to explain what they are doing and to follow instructions.
Did you ever read the documentation for your hardware?
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Look for the model number on the label on the device.
Begin with the Quick Start/Installation Guide.
There may also be some helpful videos on what to do.You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.
We commend that if any of this is confusing to you or beyond your skill or capabilities, please find a friend, neighbor or family member or a local computer shop with services to help you out.
Good luck.
bearcat22 wrote:
I don't know how to do any of the things you suggest, and the links lead to pages that are totally confusing.
I am age 59. I have no friends, NONE. All my relatives are dead. That is why I am on a forum, to get help. I am trying to get my router working, not trying to earn a degree in computer programming. I live in a fixed income of social security disability. I do not have the funds to hire anyone to fix anything.
Ok, would this work? I can turn on a recorder and make a video of the steps I am trying to take, using my microphone to comment as I go. I can then put that up on YouTube, you can watch, then you can respond and say "At 4:22 you made this specific mistake. Go back and do this instead"
