Modem and ISP Data Usage numbers don't match

---

MikeBeacom wrote:

Hi-

 

My Nighthawk C7100V claims I used 14.4 GB of data last month, and Xfinity's website claims I used 480 GB. Need to talk to Xfinity, and get their view on the matter. I'm hoping their web page numbers are way off.

 

Measured how on the modem router? Traffic meter?

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Cable Modems & Routers

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.