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Forum Discussion
Modem and router (R6400) appear to be working but I can't connect to the internet
I'm setting up the modem (Arris Surfboard SB6190) and router (Netgear AC1750 model R6400) in our home. Both appear to be working. On the modem, the online, send, and receive buttons are on. On the rou...
Did you power them up in correct order?
- Shut off both modem & router and wait half a minute or so.
- Power up modem only and wait for it to fully boot/stabilize
- Power up the router and wait a few minutes to fully initialize
Still no internet? If so, does your router show and IP address on its WAN interface?
- Shut off both modem & router and wait half a minute or so.
- Power up modem only and wait for it to fully boot/stabilize
- Power up the router and wait a few minutes to fully initialize
Still no internet? If so, does your router show and IP address on its WAN interface?
I just tried powering them up as you suggested, but unfortunately it didn't seem to work.
I'm not seeing an IP address on the router's WAN interface. But I logged into my Netgear app and clicked on router settings, and I do see an IP address listed there!
I'm not seeing an IP address on the router's WAN interface. But I logged into my Netgear app and clicked on router settings, and I do see an IP address listed there!