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Forum Discussion
Modem and router (R6400) appear to be working but I can't connect to the internet
I'm setting up the modem (Arris Surfboard SB6190) and router (Netgear AC1750 model R6400) in our home. Both appear to be working. On the modem, the online, send, and receive buttons are on. On the rou...
XCrunner1861 wrote:
I'm setting up the modem (Arris Surfboard SB6190) and router (Netgear AC1750 model R6400) in our home. Both appear to be working. On the modem, the online, send, and receive buttons are on. On the router, the internet, 2.4GHz, 5GHz, wifi, and WPS buttons are on. The network status on my laptop says it's connected to the wifi, but when I try accessing the internet through any browser, I get a page saying there's no internet.
Any idea what might be going on? Thanks!
Basic question, have you activated your new SB6190 with your cable internet provider?
What do the LED indicators on the front of your modem show. The bottom one is for internet, is it illuminated? This should be one of the last indicators to come on as part of the boot process.
When started in sequence, does the internet LED indicator on your R6400 illuminate? This should be one of the last indicators to come on as part of the boot process.