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Forum Discussion

Follower

Mar 19, 2018

Solved

My router won't connect to the internet anymore

For some reason, my router wasn't on wireless anymore and I couldn't see the network on my phone, so I went on router login and did a factory reset and the network was visible back on my phone but I a...

Troubleshooting

DexterJB
Mar 20, 2018
Hi Breeash22,

1. What is the exact model number and firmware version of the router?

2. Please make sure a proper reset is done. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

NETGEAR Moderator

Mar 20, 2018

1. What is the exact model number and firmware version of the router?

2. Please make sure a proper reset is done. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

DexterJB
NETGEAR Moderator
Mar 25, 2018
Hi Breeash22,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team