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Forum Discussion
Dinil
Mar 20, 2021Follower
My VPN Connection to my Office Network is getting lost after switching to new Netgear Modem Router
Hi
I am using Cisco AnyConnect Secure Mobility Client to stablish a VPN Connection from my Home network(Wifi) using my Laptop to my Office Network. Everything was working fine until I bought and switched to the new Netgear Modem(C6900 - AC1900 WiFi Cable Modem Router). Now my VPN connection is frequently getting lost(auto diconnecting and reconnecting every 1 - 2 minutes) if I use this modem(configured to use both 5G and 2G). I am not seeing any issues if I use a different modem in the same home Wifi network or switch to my nearest Xfinity/Comcast Hotspot Wifi network. Could you please provide some insight on this issue and how this can be fixed ?
Thanks!
Dinil
1 Reply
- DexterJBNETGEAR Moderator
Hi Dinil, apologies for the delayed response. It is possible that you may need to configure the port forwarding feature of your device. The link below may provide some help.
https://kb.netgear.com/966/Troubleshooting-VPN-passthrough-for-home-routers
Dexter
NETGEAR Team