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Forum Discussion

yunus0497's avatar
yunus0497
Follower
Aug 30, 2020

My WiFi password got changed automatically

This morning, all of a sudden, my wifi password got changed without my knowledge. Obviously, the first thought would be if someone else changed, but that is not possible at all, as I was the only one...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Nov 11, 2020

Hi yunus0497,


Good day!

 

Welcome to NETGEAR Community!

 

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have the issue? If yes, have you updated the firmware to the latest?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,


Oliver
Community Team

dwn7's avatar
dwn7
Aspirant
Dec 30, 2020

Hi, my netgear account password keeps getting changed every 2 weeks or so. Is there a chance someone is trying to hack my wifi? I've changed the password everytime it logs me out of my netgear account on my iphone app. Everytime i get logged out it won't let me use the previous password so i change it with my email & then i change the wifi password aswell. 7-14 days later, it logs me out with a different password. What is cuasing this issue?

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Dec 31, 2020

    Hi dwn7,

     

    Thank you for reaching us. This is kind weird though. We have a MyNetgear account and the password is still the same for the past year. We won't say that someone is hacking you yet. Have you tried it on your other devices like a laptop or PC?

     

    Please do not hesitate to let me know if you need further assistance. 

    Regards,
    Oliver
    Community Team

    • dwn7's avatar
      dwn7
      Aspirant
      Dec 31, 2020

      Yes, I've tried it on my macbook pro and iphone. First on the app ''Night Hawk'' it logs me out and when I try to insert my current password it tells me I have the wrong password. So I try to log in my macbook on netgear.com and it tells me the same thing that I have the wrong password. My router is the AX6 RAX50.

      • VS71's avatar
        VS71
        Aspirant
        Jan 01, 2021
        I have the password issue. Wifi password changes by itself. I was convinced I was hacked. Changed my router password and wifi password. Made the password more difficult. After a few weeks same issue. I am convinced its the netgear software.
    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Jan 02, 2021

      Hi dwn7 and VS71,

       

      Please try to downgrade the firmware. Follow the steps from the link below:

       

      https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

       

      Download Link: https://www.downloads.netgear.com/files/GDC/RAX50/RAX50-V1.0.2.66_2.0.42.zip

       

      Note: If this the same behavior, please reset the router for a full minute.

       

      Please do not hesitate to let me know if you need further assistance. 

       

      Regards,


      Oliver
      Community Team