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Forum Discussion
LisaLynn
Sep 02, 2015Follower
N300 WIFI ROUTER FIRMWARE UPDATE EMAIL HOAX?
I just received the following email and am hesitant to click on any of the links, wary that this could be a scam. My main reason being that it states they are trying to fix a critical firmware issue ...
- Sep 07, 2015
I received the same email just a few minutes ago and hit the Web to verify its content, which is how I found this thread.
I then poked around the Netgear website and found this page that describes how to go into your router's webpage and check for any firmware (or fimrware, since even business communications with typos sometimes escape into the wild) updates for the router:
Page Title: Installing the latest firmware on a NETGEAR router
URL: http://kb.netgear.com/app/answers/detail/a_id/23442
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MK
Lazytimegirl
Sep 03, 2015Aspirant
I received the same email. it was in my spam folder. Not sure if its legit or not.
- ElaineMSep 03, 2015NETGEAR Employee Retired
Hi Lazytimegirl,
Welcome to the community!
Is the power light on your router continuously lit in amber color? If it does, follow the given steps in upgrading the firmware. There have been reports that some customers using the model number WNR2000v4 experience that problem hence Netgear released a firmware to fix the problem.
Let us know if you have any questions.
Regards,