N300 Wireless Router error connecting devices

Plemans - I really appreciate your time trying to help me troubleshoot. I did as you suggested and took a bobby pin to hold down the "Restore Settings" button in red for 10-15 seconds on the back of the router. This was before I connected it to the modem.

So then once I connected to the modem, I can see NETGEAR74 appear on my macbook air network options.   I connect to it on top right of my screen (in the airport) then a netgear window pops up.  After 90 seconds of testing the connection, it asks me "Do you want the Genie to help connect you?"   If I click No, nothing happens, as if the button doesn't work.  When I click yes - it goes through the images below ... and after 2 minutes of "checking" and "pending" it gives up, and disconnects me from NETGEAR74.  Tries to find a new network at that point.  Yet all of the lights on both the modem and the router look correct, as if all information is flowing smoothly.   Please see screenshots & the original photo of the router + modem.