N600 Time Warner Issue

Hello! I bought and have used my N600 with Comcast over the last year in Chicago with no problems. I moved to Dallas yesterday, and attempted to get my internet set up. Hooked everything up, called...

Troubleshooting

DanH3
Aug 09, 2015
We had previously tried doing a factory reset, but that didn't work.

But I have a update - the Time Warner Cable modem/router came, I plugged it in called TWC, they activated it, I was able to connect to the internet, I plugged in the N600, and then asked them to verify the MAC address, it took a few minutes but started working.

Perhaps it was a MAC address issue, but I think there was something that they activated on their end.

Thanks for your help!

DanH3

Aspirant

Aug 05, 2015

Hello, Elaine!

It was the MAC address of the router. I cannot get online while connected to the router (although I can get online via my phone's hotspot). I cannot connect via WiFi or Ethernet cord.

Any other suggestions?

Thanks,

Dan

ElaineM

NETGEAR Employee Retired

Aug 05, 2015

DanH3 how about getting Internet access when you connect your computer directly to the modem? What is the exact model number and version of your Netgear device?

Regards,

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N600 Time Warner Issue