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Forum Discussion

DanH3's avatar
DanH3
Aspirant
Aug 01, 2015
Solved

N600 Time Warner Issue

Hello! I bought and have used my N600 with Comcast over the last year in Chicago with no problems. I moved to Dallas yesterday, and attempted to get my internet set up. Hooked everything up, called...
Troubleshooting
  • DanH3's avatar
    DanH3
    Aug 09, 2015

    We had previously tried doing a factory reset, but that didn't work.

     

    But I have a update - the Time Warner Cable modem/router came, I plugged it in called TWC, they activated it, I was able to connect to the internet, I plugged in the N600, and then asked them to verify the MAC address, it took a few minutes but started working.

     

    Perhaps it was a MAC address issue, but I think there was something that they activated on their end.

     

    Thanks for your help!

DanH3's avatar
DanH3
Aspirant
Aug 05, 2015
Hello, Elaine!

It was the MAC address of the router. I cannot get online while connected to the router (although I can get online via my phone's hotspot). I cannot connect via WiFi or Ethernet cord.

Any other suggestions?

Thanks,

Dan
netwrks's avatar
netwrks
Master
Aug 05, 2015

If you can connect to the internet with your laptop directly connected to your modem, then try MAC Address spoofing on your router, with the MAC Address of your laptop. Have a look at Page1-7.