Forum Discussion

Aspirant

Aug 01, 2015

Solved

N600 Time Warner Issue

Hello! I bought and have used my N600 with Comcast over the last year in Chicago with no problems. I moved to Dallas yesterday, and attempted to get my internet set up. Hooked everything up, called...

Troubleshooting

DanH3
Aug 09, 2015
We had previously tried doing a factory reset, but that didn't work.

But I have a update - the Time Warner Cable modem/router came, I plugged it in called TWC, they activated it, I was able to connect to the internet, I plugged in the N600, and then asked them to verify the MAC address, it took a few minutes but started working.

Perhaps it was a MAC address issue, but I think there was something that they activated on their end.

Thanks for your help!

DanH3

Aspirant

Aug 05, 2015

I have a Netgear N600, modem/router combo. When I plug directly into it, I cannot access the Internet.

Thanks for the suggestions - please keep them coming!

netwrks
Master
Aug 05, 2015
If this is your device "N600 Wireless Dual Band Router WNDR3400" then it is just a router.. router pic

I was asking you of you could plug into the TWC MODEM with an ethernet cable with a laptop?
- DanH3
  Aspirant
  Aug 06, 2015
  No, it is not just a router. I have a NETGEAR N600 Wi-Fi DOCSIS 3.0 Cable Modem Router (C3700).
  
  Here is a link to my modem router: http://www.amazon.com/dp/B00IF0JAYE/ref=pe_385040_121528360_TE_dp_1
  
  Thanks for your continued support to help me resolve this.
  - netwrks
    Master
    Aug 06, 2015
    If you have not already done so, I would reflash the router and go throught the connection Wizard. Failing all these steps, I would reconfirm with you ISP that they entered the correct MAC address for your router..