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Forum Discussion

mitx's avatar
mitx
Aspirant
Dec 21, 2016
Solved

negative number in "attached devices"

Has anyone seen or have a suggestion on how to correct a negative number of devices in a WNR1000v3?  Firmware has been updated (version below) Actual number of devices is 14 per list in detailed scr...
Troubleshooting
  • mitx's avatar
    mitx
    Jan 04, 2017

    Hard to say which three devices in the detailed list are not counted in the summary total.   And the number varies.

    This might just be a bug showing up with certain configurations that netgear has never fixed.

    The device appears to be working in all other ways

    Thanks, Mike

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Dec 21, 2016

Welcome to the community, mitx

 

Try to factory reset the router then reconfigure and see if you'll have the same list. 

  • mitx's avatar
    mitx
    Aspirant
    Dec 22, 2016

    Hi ElaineM,

    I have a lot of settings, if I use the save config and then restore config after a factory reset would that be a good approach to use?   

    I would feel more comfortable with the save and restore to make sure I did not miss some setting.

    Thanks, Mike

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Dec 22, 2016
      mitx wrote:

      I have a lot of settings, if I use the save config and then restore config after a factory reset would that be a good approach to use?   

       

      It would be easier, but it's not a good idea.  If the settings are corrupted somehow, then save/restore would restore the corruption too.

       

      Though it's tedious, you can make screen shots of all the settings pages, and refer to them when you set up again.

      • mitx's avatar
        mitx
        Aspirant
        Jan 03, 2017

        Sorry for the delay in responding.  Updates on my troubleshoting...

        - I first tried doing a factory reset and then doing a restore of the saved configuration.  After some time the device count went negative.

        - Next attempt was to do a factory reset and then manually reenter important settings.    I did this earlier today and the device count has not gone negative yet, however the device count (in the attached devices summary screen) does not match the actual number of devices found in the list.  

        Basic - Attached Devices - Number of Devices (summary screen) shows "10"

        I click on the Attached Devices screen and count 13 entries.   

         

        Any ideas on why the count does not match?

        Just checked firmware (V1.0.2.68_60.0.93NA) and the update screen says I have the latest.

        Thanks, Mike