NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Photocatseyes
Jul 25, 2020Aspirant
Neighbours using my router?
Hi, my data allowance of 1200 GB a month with Xfinity has quadrupled over the last 3 months. I went into the admn page of my router, trying to find what causes the surge as it's only my husband and m...
- Aug 12, 2020
Could it be that someone in your area from a different area is using community wifi through xfinity like when you travel and login to someone else's xfinity while you travel since you're a customer of xfinity? Just a possibility
michaelkenward
Jul 25, 2020Guru - Experienced User
Photocatseyes wrote:
I attached a screen dump...
What does that picture come from? It isn't something I recognise from a Netgear modem/router.
If it is your wifi connection utility, then they may not be your wifi, but someone else's.
If soulmates2018 isn't your SSID, then it won't be using up your allowance.
Photocatseyes wrote:
I changed channels by now and brought in new passwords and changed our network name.
Is that a before or after picture?
wcalifas
Aug 12, 2020Prodigy
Could it be that someone in your area from a different area is using community wifi through xfinity like when you travel and login to someone else's xfinity while you travel since you're a customer of xfinity? Just a possibility