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Netgear AC1750 Model R6400 Firmware V1.0.1.62 constantly dropping internet
Internet dropping multiple times per hour, every single day. Sometimes, not typically, the WiFi connection also disconnects. I've been working from home for months now and just dealing with it thin...
so step one
modem----PC works and is stable if hardwired? is that correct?
when reinstalling the router follow this guide:
power off modem and router. disconnect coax from modem and all cables from both. I'd recommend factory resetting the router during this step as well (push and hold reset for 7-15 seconds while the router is powered on)
reconnect coax to modem. power it on. give it several minutes.
connect lan cable from modem to wan port on router.
power router on. give it several minutes
then try setup. Make sure the pc is hardwired into the router. That wireless adapter has issues and we're onto step 2. which is hardwiring a device into the router and getting it working. NOT wireless.
Modem is Motorola DOCSIS 3.1, Model MB8600.
How to determine if wired and wireless drop? PC is connected directly to the router w/blue cable.
How are you determining the internet drops?
are you not able to browse?
Is it saying "connected, no internet"
does the wired pc (from router to pc) disconnect?
Have you tried wiring into the modem and using it for a long enough period to determine if its coming from the modem or line?
Browsers just spin, then a popup that I am not connected from the PC, and even though I continually keep the Netgear genie window open in the background, it is always the last thing to alert tme that the internet has gone from green/good to red/not connected.
I just removed the ethernet cable from the router and plugged directly into the modem. This impacts all other devices obviously... but I'll tough it out for an hour to determine if internet drops continue.
UPDATE: So when I plugged ethernet directly into modem, bypassing router, internet lasted <1minute and then would not come back up at all. As soon as I plugged back in to the router, internet immediately came back up. What's going on??
Below is a snap shot of the process commands that run each time I click on home internet button to "fix" int internet disconnect. Is there potentially an adapter issue?
What modem do you have?
When you plugged into the modem, did you reboot it (needed for a IP address change)
Modem is Motorola DOCSIS 3.1, Model MB8600
Did not reboot the modem. Is this simply turn off, unplug, wait for 1 minute, reconnect, turn on??
But oddly, don't want to jinx myself... not a single internet drop since plugging ethernet back into the router.