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drfields's avatar
drfields
Aspirant
Sep 20, 2017
Solved

Netgear AC1750 R6400 no longer connects to internet

I purchased this AC1750 R6400 Nighthawk about 4 weeks ago. It has been working flawlessly. Not a single problem. Set up was smooth as butter. Then, today, all of a sudden I get an amber light on the ...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Sep 24, 2017

    Hi drfields,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 21, 2017

Hi drfields,

 

1. What is the firmware version of the router?

2. Are you getting an error message during the setup procedure? If yes, what is the exact error message?

3. Have you tried doing a factory reset?

4. Please make sure that the MAC address you are spoofing is the one registered/provisioned from the ISP side.

 

Regards,

 

Dexter

Community Team