I have a netgear modem, nighthawk router, and orbi mesh network. Every day I lose internet and have to reset my modem. How do I know if this is a modem problem or something happening with my internet provider, rcn??

I clicked on the icon you said. Attached is what i got.

ignore last statement I got it working. it just took a minute. we will see if it happens next week but thank you that was very helpful!!

Cheat. directly connect a pc/laptop to the modem and just use that for a long enough period. If it drops, then its a line or modem issue. If it stays stable and continues to work, then its time to look at the router.

I already know it is either the line or modem so that doesn't really help, but thank you.Our TV is connected directly to the modem and I recently was connected when the problem occurred. The internet started to slow down and mess with the video, until there was no service at all. This happened before the wifi went out. Does that help with the diagnosis? Thoughts?

Do you have a screen snip of the modems cable connection page and event logs?

netgear cable modem cm1000 | NETGEAR Communities

14 Replies

plemans
Guru
May 25, 2021
Cheat.
directly connect a pc/laptop to the modem and just use that for a long enough period.
If it drops, then its a line or modem issue.
If it stays stable and continues to work, then its time to look at the router.
- PennyBear
  Guide
  May 25, 2021
  I already know it is either the line or modem so that doesn't really help, but thank you.
  Our TV is connected directly to the modem and I recently was connected when the problem occurred. The internet started to slow down and mess with the video, until there was no service at all. This happened before the wifi went out. Does that help with the diagnosis? Thoughts?
  - plemans
    Guru
    May 25, 2021
    Do you have a screen snip of the modems cable connection page and event logs?

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netgear cable modem cm1000