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Forum Discussion
PennyBear
May 25, 2021Guide
netgear cable modem cm1000
I have a netgear modem, nighthawk router, and orbi mesh network. Every day I lose internet and have to reset my modem. How do I know if this is a modem problem or something happening with my internet ...
plemans
May 27, 2021Guru - Experienced User
photos have to be approved by a moderator and can take a couple days.
click on "choose file" and add that route. I can see that one right away
PennyBear
May 27, 2021Guide
- plemansMay 27, 2021Guru - Experienced User
do you also have the full cable connection page?
it shows upstream/downstream link info
- PennyBearMay 27, 2021Guide
I googled what you asked for and this is what it said to do: https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
Do you want me to do the same thing on a computer that is directly hooked up to the modem? Or do I need to obtain it a different way? Sorry Im new to all of this.
Thank you for the help!
- plemansMay 27, 2021Guru - Experienced User
when you log into the modem, you'll click on the cable connection icon. I attached the icon you click on. it'll show the cable connection info.