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Forum Discussion
netgear cable modem cm1000
I have a netgear modem, nighthawk router, and orbi mesh network. Every day I lose internet and have to reset my modem. How do I know if this is a modem problem or something happening with my internet ...
I googled what you asked for and this is what it said to do: https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
Do you want me to do the same thing on a computer that is directly hooked up to the modem? Or do I need to obtain it a different way? Sorry Im new to all of this.
Thank you for the help!
when you log into the modem, you'll click on the cable connection icon. I attached the icon you click on. it'll show the cable connection info.
I clicked on the icon you said. Attached is what i got.
any splitters or signal attenuators in the coax line?
your have a lot of channels not locking.check the line for damage, kinks, old/bad/cheap/corrorded connectors and replace them if there are.
- I went and cleared all the wires around it and tightened the connectors and now I have no internet. does this mean it's the cable or is it possible to over tighten the connectors. they seemed loose when I checked them
- ignore last statement I got it working. it just took a minute. we will see if it happens next week but thank you that was very helpful!!
hope it gave you a better connection back to the isp
