NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear D6400
Can't set up with incorrect ISP username and password. I contact my internet service provide and check my ISP username and password all correct. It still can't connect to the internet (orange solid li...
Stephen0914 wrote:
Can't set up with incorrect ISP username and password.
Where are you doing this?
What happens when you enter the username and password?
Which ISP is this? (Some ISPs, such as BT in the UK, do not require a password.)
There is more to connecting that getting the right login details. There are other settings that you have to get right. The connection "wizard" can detect the settings for many ISPs.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
DSL Modems & Routers
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
- I bought a new one. At the initial state, I follow the instructions to set up the modem. I am in Australia and using TPG as my internet services. When I entering either the admin/password as user name or my tpg user name and password. It still shows me incorrect ISP
Stephen0914 wrote:
I am in Australia and using TPG as my internet services.NBB? A right rat's nest of a system that has caused endless grief here in recent years.
What is an NBN network and is my NETGEAR DSL modem router compatible? | Answer | NETGEAR Support
These people are local and may know more:
Then there is this:
Search - NETGEAR Communities – TPG
Not a pretty sight.