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ipromo's avatar
ipromo
Follower
Nov 23, 2017
Solved

Netgear Genie App not allowing me to login

I have a Netgear R6300 Wifi Router and I am trying to connect my phone to the Netgear Genie App but It keeps saying I have the wrong password, even though I type the same password to get into the router page 192.168.1.1. What could this be it is getting aggravating. All I am trying to do is set Parental Controls and I can't seem to do it from the webpage on my computer.

Apps
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Dec 20, 2017

    Hi ipromo,

     

    1. What is the firmware version of the router?

    2. What is the operating system of the device that you are using (iOS or Android)?

    3. Have you tried using another device (another Android or iOS)?

    4. What is the app version that you have installed?

    5. Have you tried uninstalling and re-installing the app?

     

    Regards,

     

    Dexter

    Community Team

     

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 20, 2017

    Hi ipromo,

     

    1. What is the firmware version of the router?

    2. What is the operating system of the device that you are using (iOS or Android)?

    3. Have you tried using another device (another Android or iOS)?

    4. What is the app version that you have installed?

    5. Have you tried uninstalling and re-installing the app?

     

    Regards,

     

    Dexter

    Community Team

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 26, 2017

      Hi ipromo,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team