Netgear Orbi RBK40: Purple Light / dropping WAN connection

Question

My Netgear Orbi is plugged directly into my ISP's fibre router, and multiple times per day the Orbi's purple light comes on and drops its connection to the WAN. I can't find any information about why this is happening, my ISP can't tell me. I bought the Orbi in May 2017 so it's getting old, is it just failing?

Thanks

Ben

plemans · Answer

Is your orbi in access point mode?&nbsp;Or the ISP's router in passthrough/modem only mode?&nbsp;&nbsp;https://kb.netgear.com/30186/What-is-Double-NAT

benhaldenby · Answer

No, I don’t think it’s a double NAT issueThe Orbi is set to Router Mode.Not sure about the ISP router, I don’t have the admin for that, but pretty sure it’s in modem only mode.

antinode · Answer

&gt; [...] my ISP's fibre router, [...]&nbsp;&nbsp;&nbsp; Not a very detailed descrition of that device.&nbsp;&gt; Not sure about the ISP router, [...]&nbsp;&nbsp;&nbsp; I'd guess that only one of us can see it, which pretty wellestablishes the possible directions of information flow about it.&nbsp;&gt; [...] pretty sure it's in modem only mode.&nbsp;&nbsp;&nbsp; "pretty sure"?&nbsp; Swell.&nbsp; If you want some actual evidence, then youmight peek at the IP address of the router's WAN/Internet interface.&nbsp;&nbsp;&nbsp; Plug that address into the form at: https://whois.arin.net/ , and seeif it is a public or private address.

benhaldenby · Answer

Fair point. The Orbi router has my public IP address as assigned by my ISP so I'm assuming that their fibre router is in modem-only mode and the Orbi is set up in Router Mode.&nbsp;

antinode · Answer

&gt; [...] The Orbi router has my public IP address as assigned by my ISP&gt; so I'm assuming [...]&nbsp;&nbsp;&nbsp; That's "deducing", not "assuming".&nbsp; (_Before_ the test was"assuming".)&nbsp;&nbsp;&nbsp; As for the actual problem, a firmware version might be interesting.&nbsp;&gt; [...] I can't find any information [...]&nbsp;&nbsp;&nbsp; Nothing in the router log?&nbsp; (ADVANCED &gt; Administration &gt; Logs)&nbsp;&gt; [...] I bought the Orbi in May 2017 so it's getting old, is it just&gt; failing?&nbsp;&nbsp;&nbsp; I wouldn't call four years "old", but many things are possible.There's a battery of wishful-thinking techniques which seldom cause muchmore trouble than wasted time.&nbsp; For example:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1. Settings reset, manual reconfiguration.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2. Firmware reload.&nbsp; (Followed by 1.)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3. Firmware load, different version.&nbsp; (Followed by 1.)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4. Power adapter, test or swap.&nbsp;&nbsp; Also, there are Orbi-specific forums:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://community.netgear.com/t5/x/ct-p/home-orbi

Forum Discussion

Netgear Orbi RBK40: Purple Light / dropping WAN connection

5 Replies