NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear R6100 5Ghz network
So I was gone from home for a week, and just got back and noticed my 5g router isn't working. My regular 2.4ghz is, it'll load webpages and everything but when I connect to 5g, all it says is No inter...
Hi awdsawds,
1. What is the firmware version of the router?
2. Please make sure that you do a factory reset after updating the firmware.
3. Only dual band compatible adapters/devices are able to detect the 5GHz band.
4. Please make sure that the 5GHz radio and broadcast is enabled.
5. There should be a 5GHz tab on the desktop Genie if it is enabled.
6. Please check your other 5GHz compatible device/s.
Regards,
Dexter
Community Team
Annnd now it says there is no internet connection to the 5g router
Hi Koyoo,
1. What is the firmware version of the router?
2. Are all your wireless devices that connect to the 5GHz band affected?
3. Have you tried resetting the router?
Regards,
Dexter
Community Team
Hi Koyoo,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community TeamI'm experiencing a similar issue. I used to be able to connect to my 5ghz network, but for some reason it is not showing up for me any longer (possibly since the firmware update, but I'm not sure) Apparently my network adapter isn't supposed to be compatible with dual band, but I'm pretty sure I was able to connect to it in the past. I've also noticed that I can no longer manage my 5ghz network through the genie desktop app - I have to use my web browser. What's changed?