NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Koyoo's avatar
Koyoo
Aspirant
Apr 25, 2017
Solved

Netgear R6100 internet

So I was watching a video and suddenly my router stopped working properly on my phone, for some reason the internet is terribly slow on everything besides my tablet and I have no clue how to fix it. I...
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 25, 2017

Hi Koyoo,

 

1. What is the firmware version of the router?

2. Are your other devices working fine (wired and wireless)?

3. Does the issue persist only on your phone (please indicate brand and model)?

4. Have you tried changing the wireless channel? If not, check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/24095

http://kb.netgear.com/app/answers/detail/a_id/23783

 

5. Have you tried resetting (factory reset) the router?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 02, 2017

    Hi Koyoo,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team