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Tambe257's avatar
Tambe257
Aspirant
Nov 10, 2022

Netgear R6230 - Can't connect to the internet over ethernet or wifi until a reboot

Hi All - 

     For the last 3 days I keep losing internet connectivity on my hard wired devices and my wifi devices. It happens 6-7 times per day and when I check the router web interface it says, "internet status: Good". I can reboot the router from the web interface or by power cycling it directly. After the boot process it works fine and I get 600+mbs wired and decent wifi.

    I checked to see if there was new firmware, but I am running V1.1.0.50_1.0.1 and it says that is the most recent. I did a factory reset this morning and I thought that it maybe helped, but it just happened again. I work from home and have never had any issues before.

Troubleshooting

6 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 11, 2022
    Tambe257 wrote:

        I checked to see if there was new firmware, but I am running V1.1.0.50_1.0.1 and it says that is the most recent.

    It isn't.

     

    R6230 Firmware Version 1.1.0.114 | Answer | NETGEAR Support

     

    But the number you quote does not exist in the firmware library for the R6230.

     

    It might help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

    • Tambe257's avatar
      Tambe257
      Aspirant
      Nov 11, 2022

      Thanks for the reply. The modem is an Arris Surfboard SB 6190. 

       

      This is a screenshot of the firmware version: 

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Nov 11, 2022

        It is possible that your firmware was the original release. That is usually left in the library, but if it caused problems Netgear may be removed it.

         

        If so, you are running on five-year old firmware.

         

        Your first move would be to install the newest version.

         

        How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

         

        It is a pretty safe process. It should not let you put the wrong firmware on your router.

         

        That may not fix your problems, but ancient firmware certainly won't help.

         

         

        Tambe257 wrote:

        Thanks for the reply. The modem is an Arris Surfboard SB 6190. 

        Simple modem. No router to get in the way.